Pulastya AI Private Limited Refund Policy
At Pulastya AI Private Limited, we strive to deliver the highest quality of inbound and outbound calling services with our AI Voice Agent platform. Customer satisfaction is our top priority, and we are committed to ensuring that our services meet your expectations. However, we understand that there may be instances where our services do not meet the agreed standards.
This Refund Policy outlines the conditions under which refunds will be issued.
Conditions for Refund
1. Service Downtime: If our services are down for more than 72 consecutive hours after you have raised a concern with us, you are eligible for a refund. The 72-hour period begins once we have acknowledged your issue and logged it into our system.
2. Refund Request: To initiate a refund request, you must contact our customer support team within 7 days of the downtime event. Please provide your account details, a description of the issue, and any relevant documentation or evidence of the downtime.
3. Verification Process: Verification Process: Upon receiving your refund request, our team will investigate the issue to verify the downtime and its duration. This process may take up to 10 business days.
4. Refund Amount: If your refund request is approved, the refund amount will be calculated based on the proportionate cost of the services affected during the downtime period. The refund will be credited to the original payment method used for the purchase.
5. Exclusions: Refunds will not be issued under the following circumstances:
- The downtime is caused by factors outside our control, including but not limited to, natural disasters, acts of terrorism, or internet service provider failures.
- The downtime is due to scheduled maintenance or upgrades, which we will notify you about in advance.
- Issues arising from the use of third-party software or hardware not supported by Pulastya AI Private Limited.
How to Contact Us
If you need to raise a concern or request a refund, please contact our customer support team by visiting pulastya.ai/contact-us
Amendments to the Refund Policy
Pulastya AI Private Limited reserves the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.
By using our services, you agree to the terms of this Refund Policy.
Thank you for choosing Pulastya AI Private Limited. We appreciate your business and are dedicated to providing you with reliable and effective AI Voice Agent services.
